How is it useful:
- Easily receive notifications from Freshdesk
- Get the information to the flow, chat, mail, or any service you want
- Automate process without human interaction
You don’t need to check Freshdesk for new tickets. You will be notified about them in Tekos chat. You can also send the notification about the ticket to other platforms like Slack, Telegram, Whatsapp, and Messenger.
All you need to do is to create a webhook to the flow.
In Freshdesk go to the Settings -> Automations -> New rule
Enter the name of the rule and condition.
In the action select: Trigger webhook, switch to request type POST and bellow insert the address to your flow webhook
Also set the content to “TICKET ID”, “SUBJECT”, “DESCRIPTION”, “TICKET URL”
How to start with the flow:
Download our JSON file and import it into your project. (TUTORIAL)
Set your credentials in the first step, you can skip this part if you have done it already (tutorial)
Under the *Set name & avatar node insert preferred data or leave the default name.
You can also change the messages below step 3.
This flow stores app credentials in flow context data. You can have one app for each flow tab, but multiple webhooks for one app.
Once everything is set all you need is to deploy the changes and click on the inject node next to the second step. Now you can wait for tickets that will trigger the webhook.